Privacy Policy

Privacy

At Keith Gray Roofing and Building Ltd. we run a strict opt-in email policy.

You will not receive any further correspondence from us unless you choose to.

Any information supplied to Keith Gray Roofing and Building Ltd. about yourself or your company is held in confidence and will not be passed to any third parties.

We do not store credit card details nor share customer details with any 3rd parties.

Our website address is www.keithgrayroofing.com.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us at 07813 397912, or write to us at 19 St Cuthbert St, Hartlepool TS24 0EP, or email us at [email protected], and we will aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.